Privacy
Policy
We believe privacy is a fundamental right. This document explains how R Ceramica collects, uses, and protects your personal information.
Information We Collect
Information You Provide
When you create an account, place an order, or contact our concierge team, we collect your name, mobile number, email address, shipping address, and payment information. For catalogue requests or studio appointments, we may also collect your company name and design brief.
Information Collected Automatically
When you visit rceramica.com, we automatically receive your IP address, browser type, device identifiers, pages visited, and session duration. This data is collected via cookies and similar tracking technologies to improve performance and your browsing experience.
Information from Third Parties
If you use social login or connect via WhatsApp Business, we receive basic profile information as permitted by those platforms. We may also receive updated delivery or address information from our logistics partners.
How We Use Your Information
Order Fulfilment
We use your personal information to process transactions, arrange white-glove delivery, send order confirmations and tracking updates, and handle returns or inspections.
Personalised Experience
We analyse browsing and purchase history to recommend collections, surface relevant new arrivals, and tailor your catalogue view to your aesthetic preferences.
Communication
With your consent, we send product launches, exclusive previews, and event invitations via email or WhatsApp. You may unsubscribe at any time from any marketing communication.
Legal & Security
We may use your data to comply with applicable laws and regulations, detect and prevent fraud, resolve disputes, and enforce our Terms of Service.
Your Rights
Access & Portability
You may request a copy of all personal data we hold about you, in a structured, machine-readable format, at any time.
Correction
If any information we hold is inaccurate or incomplete, you have the right to request correction. You can update most information directly from your account dashboard.
Erasure
You may request deletion of your personal data, subject to our legal obligations to retain certain records (such as transaction history for financial compliance). Deleted accounts cannot be recovered.
Withdrawal of Consent
Where we process your data on the basis of consent, you may withdraw that consent at any time. This will not affect the lawfulness of processing carried out before withdrawal.
Data Security
Technical Safeguards
All data in transit is encrypted with TLS 1.3. Payment data is handled by PCI-DSS certified processors and never stored on our servers. We conduct regular security audits and penetration tests.
Access Controls
Access to customer data within R Ceramica is restricted on a strict need-to-know basis. All team members with data access undergo data-privacy training annually.
Data Retention
How Long We Keep Data
We retain your account information for as long as your account is active or as needed to provide services. Transaction records are retained for a minimum of 7 years to comply with financial regulations. Marketing preferences are reviewed and pruned annually.
Contact & Grievance
Data Protection Officer
For any privacy-related concern, data access request, or complaint, contact our Data Protection Officer at privacy@rceramica.com. We respond within 5 business days.
Grievance Officer
In accordance with the Information Technology Act, 2000 and the rules thereunder, the name and contact details of our Grievance Officer are made available at the registered office address listed on the Contact page.
Changes to this policy
We may update this Privacy Policy periodically. Significant changes will be communicated via email or a notice on the website at least 30 days before taking effect.